Privacy Policy

Introduction

At Cloud Auto Shop Manager, your privacy and data security are our top priorities. We are committed to protecting the personal and business information you share with us while providing secure, cloud-based software for auto repair shops, dealerships, tire & lube centers, body shops, and mobile mechanics.

Information We Collect

Personal Information

We may collect personal and business details such as your:

  • Name and contact information (email address, phone number)

  • Business name, shop location, and service details

  • Payment or billing information (only when required to process transactions)

  • Account credentials (for login and system access)

This information is collected when you:

  • Request a demo or contact us through our website

  • Subscribe to updates or newsletters

  • Use our software or support services

Non-Personal Information

We automatically collect technical data such as:

  • Browser type and version

  • IP address and device identifiers

  • Pages visited, session duration, and interaction patterns

This helps us analyze usage trends and improve system performance and usability.

Cookies

Our website uses cookies to remember your preferences, track user engagement, and enhance performance.
You can control or disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.

How We Use Your Information

We use collected information to:

  • Deliver and Improve Services — Provide access to your account, maintain uptime, and enhance product functionality.

  • Customer Support — Resolve issues, answer questions, and provide technical assistance.

  • Communication — Send important product updates, release notes, newsletters, or service notifications (only with your consent).

  • Security and Compliance — Detect and prevent fraud, unauthorized access, or misuse of our services.

  • Analytics — Evaluate site traffic, user behavior, and feature adoption to continually optimize performance.

Information Sharing

We may share limited data under the following conditions:

  • With Trusted Partners — Only with vetted third parties (e.g., payment processors, hosting providers, analytics services) who assist in delivering our solutions under strict data protection agreements.

  • For Legal Requirements — If necessary to comply with laws, regulations, subpoenas, or to protect our legal rights, users, or property.

  • Business Transfers — In the event of a merger, acquisition, or asset sale, relevant data may be securely transferred under confidentiality obligations.

We do not sell your personal information to any third party.

Data Security

Cloud Auto Shop Manager employs industry-standard security protocols, including:

  • End-to-end encryption for sensitive data

  • Secure, PCI-aware payment processing

  • Role-based access control and audit logs

  • Regular system updates and vulnerability checks

While no online platform can guarantee absolute security, we continuously monitor and upgrade our infrastructure to safeguard your information.

Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of promotional or marketing communications

  • Request clarification about how your data is collected and used

  • Withdraw consent for specific types of data processing (where applicable)

To exercise these rights, please contact us using the details below.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

📧 Email: [email protected]
📞 Phone: (302) 455-2790

We are committed to transparency, compliance, and the protection of your business and customer data.